Twenty-one people from Shreveport and Bossier City face federal bank fraud charges for allegedly stealing nearly seven million dollars from USAA customers. U.S. Attorney Brandon Brown says several employees at the Teleperformance Call Center in Shreveport, which provides customer service for USAA, obtained account information and shared it with others.
“They decided to circumvent the policy of Teleperformance and basically take the account information and use it for ill gotten gains,” Brown said.
Brown says many military service members and elderly residents who did banking with USAA and did not check their accounts regularly had money taken from their account in 2021 and 2022.
“These defendants were targeting older people, people in their 70s, 80s, and 90s, that had high bank account balances,” Brown said.
Brown says the stolen bank information was used to issue counterfeit checks and others were recruited to deposit checks into their bank accounts in exchange for money.
“They were texting about it, exchanging social media messages about it, great investigation with a mountain evidence, we could have gone on and on, but we feel like we got the most culpable individuals,” Brown said.
Most of the people indicted in this case are in their 20s.
Here is the official press release from the U.S. Department of Justice.
